International Council for Helplines offers training opportunities to helpline organizations who are interested in enhancing their helpline services including adding new programs as well as to organizations that are new to the helpline field.

Training curriculum and materials are designed using best practice standards and methodologies based on the International Council for Helplines Accreditation Standards.

If you are interested in training and development opportunities, please email [email protected] or click here.  

Below are examples of the types of training available as well as proposed topics to be covered.  We work with you to make sure all topics you would like covered are included in the training.  Our trainers are available before, during and after each training.  Our goal is to provide you with the assistance, information and expertise to ensure a successful program based on best-practice industry standards.

Online Emotional Support Training (chat and/or text)
If you are interested in starting a chat or text service or looking to enhance an area of your existing service, typically an International Council for Helplines trainer will provide a one-day onsite training.  The trainer is available to work with you before the training to ensure all topics are covered as well as after to help answer questions or provide additional information.  Training topic examples include:

  • History of crisis chat services
  • Chat versus phone
  • What we know about chat visitors
  • Deciding on a software platform/website
  • Staffing your chat service
  • Best Practices for designing your training program
  • Designing your training manual and training topics specific for chat
  • Chat protocol and etiquette
  • Chat specific policies and procedures
  • Self-care ideas for staff regarding chat
  • Ideas for continuing education topics
  • Marketing your chat service

ASIST and safeTALK
International Council for Helplines has several Living Works certified trainers who can provide a two-day ASIST workshop or a half-day safeTALK presentation. Contact us for a discussion of pricing for these workshops.

Program Design and Management
Let us help you develop best practice policies and procedures for your new organization, or help you strengthen those for your existing programs. Contact us to discuss the needs of your organization and how we can help.