New Accreditation Standards Manuals

Every two years, the International Council for Helplines (ICH) Accreditation Committee performs an intensive review of the ICH Accreditation Standards to ensure the standards and components accurately reflect current industry practices and recognized best practices.  ICH is pleased to announce the release of their 2023 Accreditation Standards Manuals including the new Addiction Helpline Standards which apply to both substance and behavioral addiction related helplines.

ICH provides accreditation to helplines who serve those in crisis and in need of emotional support including:  crisis and suicide helplines, online emotional support (chat/text), addiction helplines, domestic violence/intimate partner helplines, teen helplines, peer-to-peer and non-peer warmlines, and reassurance calling programs

For more information and to request copies of the Accreditation Manuals, please email [email protected]