International Council for Helplines offers professional certification for individuals working in the emotional support helpline field. As with our accreditation standards, the exam is based on industry best practices that focus on crisis intervention and supportive listening skills. This exam provides an opportunity to test fundamental and foundational crisis helpline specialist knowledge.
An individual passing the certification exam has demonstrated thorough understanding of the foundational competencies needed to provide compassionate and non-judgmental services to those in need of emotional support.
For individuals interested in further certification after completing the Certified Helpline Specialist Exam, an Advanced Certified Helpline Specialist Exam will be available in 2021. This exam will be geared towards testing advanced helpline knowledge and skillsets.
Click here to view the list of current Certified Helpline Specialists who have successfully passed the certification exam.
Requirements for the Crisis Helpline Specialist Certification:
All the requirements below must be met in order to become a Certified Helpline Specialist:
After successful completion of the exam, you will receive:
The certification is valid for 5 years.
The crisis helpline certification exam is based on International Council for Helpline accreditation standards and best practices. Please see the study guide for recommended areas of review before taking the exam.
Retaking the Exam
Applicants who do not successfully pass the exam the first time may re-take the test one additional time within 12 months at no additional cost.
The International Council for Helpline Crisis Helpline Specialist Certificate must be renewed every 5 years. In order to become re-certified, applicants: