New Warmline Program Accreditation Standards Manuals

We are happy to announce the release of ICH Warmline Program Accreditation Standards and Peer-to-Peer Warmline Program Accreditation Standards!

We recognize there are two types of warmlines offered, those staffed by peers with lived experience and those staffed by non-peers. As such, we have created two separate manuals to focus on the specific function and needs of each warmline.

The International Council for Helplines Accreditation Committee and experts in the field provided an extensive review of the Standards to ensure that we are in alignment with the most current best practices and standards of care.

If you are interested in either the Warmline or Peer-to-Peer Warmline Accreditation and/or receiving the Accreditation Standards Manuals, please email accreditation@councilforhelplines.org

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